Here at Dalesman Direct we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by DHL Parcel UK and offer the choice of the following:  

UK Mainland 

What's more, any order that we receive before 12:30pm on a working day will be despatched on the same day!

DELIVERY SURCHARGES / DELIVERY ZONES

Reluctantly, due to the additional distance from our distribution centre and extra transport costs involved, we have to charge an additional fee, on top of the standard delivery charge, when delivering to the following areas:

Unfortunately we are unable to deliver to the following areas through the website, however if you require deliveries to the following areas or ‘zones’, please contact [email protected] for advice and a personalised quotation.

Although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands and certain parts of Scotland will usually take a little longer to arrive (2-3 days provided the order is received before 11:00am).

Do you send orders internationally?

For deliveries beyond the U.K. mainland, including international deliveries please contact [email protected] for advice and a personalised quotation.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this and tracking details so that you know where your order is throughout the delivery time frame.

What to do when your order arrives.

When your order arrives, please confirm the order is as it should be and in the condition you would expect before signing for the goods. If you do not have time to check the order, you must write “unchecked” next to your signature.

Help! I haven't received my parcel, what should I do?

Contact us at [email protected]  - we will do anything we can to help. You will also have tracking details from DHL Parcel UK should you wish to check with their track and trace service first but we can also do this for you using their online system.

Unwanted Goods

We operate a returns policy for unwanted and faulty goods, this applies to products purchased on www.dalesmandirect.com. Should you need to return any item to us for any reason please contact us first by telephone (03332 412406) or e-mail ([email protected]) no later than 7 days from the date your order was delivered to you. We will arrange collection of the goods as soon as we have been informed of the return and reason you are returning the goods.

Please return goods unused and in their original packaging and original condition (no part products) for resale.

A full refund minus a £5 uplift fee and a 5% restocking fee for unwanted goods will be made on receipt of the returned goods.

Faulty Goods

If the goods are damaged, we may ask for photos to be sent to us for review and should it make more economic sense to dispose of the goods we will confirm this process to you.
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us within 7 days of your original delivery date and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item. Items being exchanged must be returned in their original packaging and original condition (no part products).

Changing or cancelling an order

To cancel or amend your order please contact us by 12:30pm on the day you placed your order or next day before 12:30pm if your order was placed the previous afternoon or evening.

If the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it's damaged or defective, we will have arranged collection at our cost.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque or bank transfer to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.