Frequently asked questions

How to place an order?

To place a new order, firstly find the product you are interested in and select to view details. Then choose the pack size you require and the quantity you wish to order and select ‘Add To Basket’. 

The item will be added to your basket and you will see this in the top right hand corner of the screen. You can click on "View Basket" to see your items and start the checkout process or continue to shop and add more products to your basket. To view your basket and complete your purchase at any time, select the basket at the top right of the page header. If you have an account with us, please log in at this point, register to set up an account or checkout as a guest.

The items you have selected will be displayed and once you are happy with these, select ‘Checkout’ at the bottom of the screen.

Confirm your billing and delivery details including a delivery option and select ‘Review Order’.
Once confirmed, select "Checkout" and proceed to the payment screen.

How to find a product?

Products can be found across the website in several ways:

  1. Select a range or product type of interest from the drop-down menus (‘Ingredients’ or ‘Packaging & Sundries’) from the page header and browse through our extensive list of products.
  2. Use the ‘Search’ box found in the page header and enter any key words such as ‘chive’, ‘Moroccan’, ‘vegan’ etc. and a selection of suitable products will be displayed.
  3. Select a range or product type from the home page to start browsing the specific range.

Don't forget to view our "New" page for our latest products.

What delivery options are available?

Standard delivery to the mainland UK is free of charge for orders over £50 excluding VAT.
We also offer Express delivery and Next Day before 12pm with extra charges. 

All orders will be sent on carrier and can be tracked using the reference provided within your shipping confirmation email.

Please contact [email protected] should you wish an order to be sent outside of the mainland UK and we will issue a quote by return email. 

How to contact us?

If you have any questions about our products, your order or our service, please contact us via one of the following methods:

Post: Dalesman Direct Ltd, Dalesman House, Chase Way, Bradford, West Yorkshire, BD5 8HW

Email: [email protected]

Telephone: 03332 412406 (between 8am and 5pm, Monday to Friday).

How to report an issue with any products you have received?
On the rare occasion that an item is missing or arrived damaged, please contact us immediately and we will do our best to rectify the situation quickly and to your satisfaction.

Please contact [email protected] or phone 03332 412406.
What if I have forgotten my password?

Select "My Account" from the header banner and select "Forgotten password" below the sign in option.
An email will be sent to the email registered against your account to reset your password.
If you have any further issues, please contact us via email at [email protected], by phone (03332 412406) or by completing the enquiry form on our ‘Contact Us’ page.

What if I need technical support with the products?

A product specification and recipe guide can be found on the product detail page of all Dalesman seasonings and mixes.

If you require further assistance, our New Product Development (NPD) or Quality Assurance (QA) teams will be happy to assist. Please contact them by email via [email protected], by phone (03332 412406) or by completing the enquiry form on our ‘Contact Us’ page.

How to place a repeat order?

Login to your account and scroll down to ‘Order History’ and select ‘View Orders’. Previous orders will be displayed and can be reordered and amended if required once the basket is redisplayed.

Follow the normal checkout process to complete your order.

Can't find what you're looking for?

If there are any products that you are unable to find on our website, please contact us and we will be able to advise if this is a product we have available outside of the website.

Looking for a bespoke seasoning or mix? Please email us on [email protected] or by phone 03332 412406.

Is Dalesman Direct impacted by the COVID-19 Pandemic?

During these unprecedented times we want to reassure you that The Dalesman Group is taking the challenges of Covid-19 (the coronavirus) seriously and as always, our primary focus is the commitment to the health and safety of its staff, supply partners and customers.

As a BRCGS Grade AA certified manufacturer we already have stringent hygiene practices in place for all staff and have procedures in place for visitors entering our sites. In addition to this all our staff have been briefed in line with government guidelines and we have put new procedures in place to ensure that our site and staff are further protected during the pandemic.
As a family run, British business, supporting the food industry for over 40 years, we understand the importance of supporting our customers, staff and suppliers and throughout this time, we are working hard to continue to support your business by supplying fast, reliable and unrivalled quality ingredients and supplies.

Dalesman Direct offers a fast and reliable service for your ingredients and packaging needs, with free delivery when you spend £50 or more. We use DHL as the couriers to deliver your orders from Dalesman Direct, to keep up-to-date with their current updates please visit

Thank you for your support and business, The Dalesman Group is here for you and, as key workers, we will continue to manufacture and support your business. If you have any questions or would like to discuss any concerns, please contact Dalesman Direct on 03332 412406 or email [email protected].

Still not found the answer?

Our expert team are ready to help with any further questions you may have.

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